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papercups

Open-source live customer chat

GitHub
chat-widgetcustomer-supportdockerdriftelixirelixir-phoenixfrontendgdpr-complianthelp-deskherokuintercomjavascriptlivechatmattermostphoenixphoenix-frameworkreactslacktypescriptzendesk
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6,101stars
958commits
53contributors
8languages

Tech stack & purpose

Papercups is an open-source live customer support tool written in Elixir, designed for companies concerned about privacy and security when handling customer data. The platform provides a self-hosted alternative to commercial services like Zendesk and Intercom, featuring a customizable chat widget, email and SMS support, integrations with Slack and Mattermost, and conversation management capabilities. The tech stack centers on Elixir with the Phoenix framework for the backend, while the frontend is built with React and TypeScript, and the application can be deployed to Heroku or Docker. The project is currently in maintenance mode and accepts contributions from the community.

Languages

Elixir
59.3%
TypeScript
40.2%
CSS
0.2%
Shell
0.1%
Dockerfile
0.1%
JavaScript
0.1%
HTML
0.1%
Procfile
0.0%

Contributors (top 30 of 53)